Tuesday, 20 April 2010

Groundhog Day

Remember the film? Of course, who could forget? Waking up every morning to the same routine, going through the same paces as the hours tick by, enduring the same frustration and feeling totally helpless in the face of events out of your control.

That's us at present.

Of course a heartfelt thanks to BA for being the most completely useless customer service-oriented company in the world at present. Considering the circumstances are deemed to be having far greater (and more costly) impact than either 9/11 or the cabin crew strikes last month, it is truly incredible that the formerly self-nominated 'world's favourite airline' does not have a contingency plan in place.

No flights with partner airlines.
No alternative routes.
No offer of assistance for those travelling with small children.
And earlier assurances that we would automatically be put on the next flight out due to our 'imminent travel' status, previous three cancellations, and family circumstances were total bollocks. We somehow 'fell off the radar'.

And the reason why? It is "not in their policy".

Their advice? That (I quote) we should apply for a refund on our ticket and "try to get to Europe and make your own way back to the UK".

Even better than that, they actually had the gall to tell us that we "should have called earlier", because all the available seats were taken.

BA - I award you the Oscar for most pathetic performance in a crisis. Whilst Lufthansa, Air France and KLM have put on additional flights to ship travellers home from South America, you have told us that the earliest you can fly us back to London is - drum roll please - May 6th.

At this rate I will be applying for Brazilian residency.

3 comments:

  1. Oh I feel for you. so hard when travelling with small kids. Hope you manage to get on a flight soon. At some point before May 6th!

    ReplyDelete
  2. Bummer. I hope you get some sun and fun while you're waiting.

    ReplyDelete
  3. Oh I do hope you get back soon, what a complete nightmare, BA should be ashamed....

    ReplyDelete

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